Legal
Last updated: January 1, 2025
Last updated: January 1, 2025
Nuavell ("we," "us," or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share information about you when you use our website and purchase our products.
When you visit our store or place an order, we collect information you provide directly to us, including your name, email address, shipping address, billing address, phone number, and payment information. We also automatically collect certain technical information such as your IP address, browser type, device information, and browsing behavior on our site.
We use your information to process and fulfill your orders, send order confirmations and shipping updates, respond to your questions and customer service requests, send you marketing communications if you have opted in, improve and personalize your experience on our site, and comply with our legal obligations.
We do not sell your personal information. We share your information only with trusted third-party service providers who help us operate our business — including Shopify (our e-commerce platform), payment processors, shipping carriers, and email marketing services. These providers are contractually obligated to keep your information secure and use it only to provide services to us.
We use cookies and similar tracking technologies to remember your preferences, understand how you use our site, and deliver relevant advertising. You can control cookies through your browser settings. Note that disabling certain cookies may affect the functionality of our website, including your shopping cart.
Depending on where you are located, you may have the right to access, correct, delete, or restrict the processing of your personal information. You may also have the right to opt out of marketing communications at any time by clicking "unsubscribe" in any of our emails or by contacting us directly.
We retain your personal information for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law. Order records are typically retained for a minimum of seven years for accounting and legal purposes.
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, or misuse. All payment information is processed through secure, PCI-compliant payment processors. We never store your full credit card details on our servers.
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any information.
Our website is not directed to children under the age of 13, and we do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us so we can delete it.
We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically.
If you have questions about this Privacy Policy, please contact us at:
Nuavell
Texas, United States
Email: customerservice@nuavell.com
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