Returns & Refunds

We want you to be completely happy with your Nuavell purchase. Please read our return policy carefully before making a request.

Return Eligibility

We accept returns under the following conditions:

• The product must be returned by the customer. We do not offer free returns or pick-up services.
• Only unopened, unused products are eligible for a return. Products that have been opened, used, or removed from their original packaging cannot be returned for hygiene and safety reasons.
• Return shipping costs are the customer's responsibility. This includes the original shipping charges incurred when we sent the product to you — these will not be refunded.

How to Return

1. Email us at customerservice@nuavell.com with your order number and reason for return.
2. Our team will confirm your return request within 2–3 business days.
3. Ship the unopened product back to the address provided in our confirmation email.
4. Once we receive and inspect the item, we will process your refund within 5–7 business days.

Non-Returnable Items

• Opened or used products
• Items not in their original packaging
• Sale or discounted items (unless faulty)

Faulty or Damaged Items

If you received a product that is faulty or damaged, please contact us within 48 hours of delivery at customerservice@nuavell.com with photos of the damage. We will arrange a replacement or full refund at no cost to you.

Questions?

Reach out to our support team at customerservice@nuavell.com — we're happy to help.